• Gimme Cards can be ordered in even dollar amounts starting at $15.00.
• Gimme Cards purchased online will be mailed to the billing address of the purchaser.

To purchase a Gimme Card, simply:

• Select "Gimme Cards" from our categories menu. Enter the $ amount desired.
• Add Gimme Card to your Shopping Cart.
• If additional Gimme Cards are desired, repeat the process as many times as necessary.
• Complete the transaction.

• Shop www.PGATOURSUPERSTORE.com and select items you wish to purchase.
• When you're ready to checkout, click "Shopping Cart."
• Proceed through the checkout.
• Enter the 23 digit code (no spaces) from the bottom of the Gimme Card into your Shopping Cart page or the Review Your Order page.
• Only one GIMME CARD code can be redeemed per order.
• Gimme Cards presented at tournaments are in-store coupons that do not have this code listed and are not redeemable online.

Click to Enlarge

• You cannot purchase a Gimme Card with another Gimme Card.
• If the amount of your Gimme Card(s) does NOT cover the total order amount, you will need to pay for the remainder of the purchase with a valid credit card or accepted payment method.
• If the amount of your Gimme Card(s) is for MORE than the total order amount, the balance amount will remain on the Gimme Card for your next purchase.
• Gimme Cards are non-refundable and are not redeemable for cash.
• We cannot replace lost or stolen Gimme Cards.

No sales tax is charged when buying a Gimme Card; however, purchases paid for with a Gimme Card will be charged applicable sales tax if shipped to addresses in the states indicated below.

State laws require that we charge applicable sales tax on orders shipped to addresses in the following states: Georgia , Texas , South Carolina.

Q. Do I need cookies and JavaScript enabled on my computer to navigate this website?

PLAYER PROFILE Q&A

Q. How do I create my Player Profile?

Creating a Player Profile on www.PGATOURSUPERSTORE.com is easy. Simply click "Player Profile” and “New Players Sign Up Here” and fill in your contact information, along with billing and shipping addresses. After the initial set-up, you will only need to enter e-mail address and password to sign in.

Player Profile Benefits:

Setting up “Player Profile” improves your shopping experience by taking advantage of these great features…

• Faster Checkout. Save your billing and shipping address information to make it easier to find and buy your favorite items. Enjoy hassle-free checkout!
• Wish List. Save a list of your favorite items in your own personal Wish List.
• Order History. Receive important information regarding your order and the capability to track your order up to the moment it arrives.
• News & Exclusive Offers. Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more!

Q. How do I manage my Player Profile?

PRODUCTS Q&A

Q. How do I find an item I'm looking for?

SEARCH by keyword(s) by typing a related word to the product or the product's brand or item number in the Search box. For example: "Golf Shoes." Simply type "Golf Shoes" and click the "Go" button to the right and the search results will be displayed. You can refine your search by selecting from the "Category Matches" links that appear on larger categories.

Search Tips

• Double-check the spelling: Misspelled words will often return limited or zero results.
• You can use more than one word to find specific types of products. For example, "golf shoes." To refine your search, use the sort functions on the left or use the filter at the top to sort by Price or Top Sellers.
• Do not use Size or Gender in your search. You should first find the type of product, for example "golf shoes," and refine your results by using the sort function on the left.
• If you are searching for a product with two or more words, and your search results show limited products, try searching by each word separately. For example, "golf shoes", try searching by “golf” and “shoes” separately. To refine the search further, select a Brand, Gender or Price.

BROWSE through our entire selection of products by clicking on particular “Products” or "Brands" tab on the Home page.

1. Click on the "Products" tab at the top of the Home page.
2. Click on the "Golf Shoes" link from the Home page.
3. Next, select "Junior Golf Shoes", "Men's Golf Shoes" or "Women's Golf Shoes", or browse by selecting a brand from the listed links.

A list of products based on your selection will be displayed.

To find a color and size, select a product first, and then click the drop-down menus on the Product Detail page for available colors and sizes. Only those colors and sizes currently in stock for that item will appear.

Our Product Detail pages contain all the information you need to learn more about a product. Check out all the features of a Product Detail page below:

• Images offer you a view of the product. You can see more detail of an item by doing a zoom-over with your curser.
• Thumbnail images are available for some products to show you color selections. Simply click any of the colors for a larger and more detailed view.
• Available shaft flexes and lofts for a particular club are located on the Product Detail page in a drop-down menu. If a flex or loft is not listed in the drop-down menu, it is not available for purchase at this time.
• Available sizes and colors for a particular product are located on the Product Detail page in a drop-down menu. If a size or color is not listed in the drop-down menu, it is not available for purchase at this time.
• Features and benefits can be found in the Description box at the bottom of the page.
• Related categories provide an easy way to find other products that might interest you based on your current selection.

SHOPPING Q&A

Q. How do I use the Shopping Cart?

When you are shopping on www.PGATOURSUPERSTORE.com and add an item to your cart, it is saved in your Shopping Cart. The Shopping Cart holds items you want to purchase while you shop, the same way you use a shopping cart in a retail store. Items you place in your Shopping Cart will remain there until they are purchased, removed, or moved to your Wish List.

Options in the Shopping Cart:

• Review your order. This ensures the accuracy of items in your Shopping Cart and the quantity selected.
• Update the quantity. To do this, simply change the quantity you wish to purchase and click "Update Cart."
• Remove an item from your Shopping Cart. To remove an item, click on "Delete" or change the quantity to zero and click "Update Cart."
• Continue shopping. If you wish to continue shopping on www.PGATOURSUPERSTORE.com, you can use the Shopping Cart to store items you wish to purchase. Click on "Continue Shopping" to search the site for additional items. At any time during your shopping experience, you can return to your Shopping Cart by clicking on "Shopping Cart."
• If you have a Promotion or Gimme Card code, enter it in the box under "Coupon or Gimme Card" and click "Update Cart." For more information about coupons and Gimme cards, click here.
• Proceed to Secure Checkout. When you are ready to purchase your item(s), click on "Checkout Now." Our checkout process is easy, fast, and secure. For more information on our secure shopping guarantee, click here.
• Move an item to your Wish List. If there are items that you want to save but do not wish to purchase immediately, you can move them to your Wish List by clicking on "Move to Wish List."

Q. How do I use the Wish List?

When you are shopping on www.PGATOURSUPERSTORE.com and find an item that you wish to save but not purchase immediately, simply add it to your Wish List by clicking on “Add To Wish List”. Your Wish List saves items even after you leave our website, making it easy to relocate and purchase your favorite items in the future. Items you place on your Wish List will remain there until they are purchased or removed. You can access your Wish List every time you visit www.PGATOURSUPERSTORE.com by signing in with your profile e-mail and password.

Options in the Wish List:

• Move an item to your Shopping Cart. When you are ready to purchase an item from your Wish List, simply click on "Move to Shopping Cart." Doing this will move the item into your Shopping Cart and allow you to continue with your purchase.
• Remove an item from your Wish List. Change quantity to zero or click "Delete"
• Return to shopping. If you wish to continue shopping on www. PGATOURSUPERSTORE.com after you view your Wish List, click on "Continue Shopping."

Q . Are there sizing charts available to assist in shopping?

ORDERING Q&A

Q. How do I checkout?

1. Login. First, sign in using your email address and password, and click “Sign In & Checkout”.
   
   Your Player Profile stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you can have access to your profile information. Your Player Profile does not store your credit card or payment information.
   
   
2. If you have a Promotion or Gimme Card Code, enter it in the "Coupon or Gimme Card" code box and click "Update Cart." and “Checkout Now”. For more information about coupons and Gimme Cards, click here.
   
   
3. Select Shipping Options. Select a shipping method for your item(s) and click "Select Shipping Method".
   
   
4. Enter Payment Options. At this time, you must enter your payment method. When complete, click “Continue Checkout”. For more information on payment options, click here
   
   
5. Complete Your Order. On the “Order Confirmation” page, you can review your entire order, including your shipping address, payment method, and shipping method, all of which can be edited at this point by clicking "To edit your order, click here". You will also see your applied coupons and Gimme Cards and total charges. To complete your purchase, click "Place Order."
   
   
6. Receipt Page. After you complete the checkout process, the Receipt page provides you with your order number and a link to print a receipt. Print this receipt and save the order information for your records. You will need this information for all references to your order. Please note: We cannot change or cancel an order once it has been placed. For more information about Changing or Canceling an Order , click here

New Customers:

1. Click “Register and Checkout”. You will then have the opportunity to complete your Player Profile.
   
   Your e-mail address serves as a convenient way to receive important information about your order and serves as your www. PGATOURSUPERSTORE.com profile identification. Your profile stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you can have access to your profile information.
   
   Note: Your Player Profile does not store your credit card or payment information.
   
   When form is complete, click “Create Account and Continue Checkout”.
   
   
2. If you have a Promotion or Gimme Card Code, enter it in the "Coupon or Gimme Card" code box and click "Update Cart." and “Checkout Now”. For more information about coupons and Gimme Cards, click here.
   
   
3. Select Shipping Options. Select a shipping method for your item(s) and click "Select Shipping Method".
   
   
4. Enter Payment Options. At this time, you must enter your payment method. When complete, click “Continue Checkout”. For more information on payment options, click here
   
   
5. Complete Your Order. On the “Order Confirmation” page, you can review your entire order, including your shipping address, payment method, and shipping method, all of which can be edited at this point by clicking "To edit your order, click here". You will also see your applied coupons and Gimme Cards and total charges. To complete your purchase, click "Place Order."
   
   
6. Receipt Page. After you complete the checkout process, the Receipt page provides you with your order number and a link to print a receipt. Print this receipt and save the order information for your records. You will need this information for all references to your order. Please note: We cannot change or cancel an order once it has been placed. For more information about Changing or Canceling an Order, click here

Q. How do I change or cancel my order?

Order processing begins immediately after you click “Place Order”. Since our system is designed to complete your order and ship it as quickly as possible, you will need to wait until you receive your order. After receiving the order, you may return it for credit (less any shipping charges). You will be responsible for the return freight charges.

Q. What happens if part of my order isn't available?

You will be contacted by an Online Customer Service Specialist and given the option to cancel the unavailable items off the order, or have us hold the order until all items become available.

Q. How do I check the status of my order?

You can check the status of your most recent orders by visiting our Track Your Order page. This is the easiest and fastest way to get the most current information regarding your orders. Please note: Immediately after you place an order, order information may not appear on www.PGATOURSUPERSTORE.com in your order history for up to 1 hour.

When you click on "Track Your Order", you will be prompted to sign in with your e-mail address and password. The "Your Order/Billing History" page will provide you with detailed information about your current order or past orders. Most orders follow this sequence:

Payment Status:

Shipping Status:

After your order is shipped, your tracking number, if available, will be displayed. Depending on the shipping company, you can click on the tracking number to view the delivery status of your order. (A shipping company may not have the ability to track a number for up to 48 business hours.)

Q. Why did my order get cancelled?

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

1. Item(s) not available.
2. Duplicate order was placed.
3. Difficulty in processing your payment information.

• Incorrect credit card information (must be entered exactly as it is on your credit card billing statements)
• Incorrect billing informationl
• The credit card number originally entered on your order is no longer valid
• Invalid city, state, zip code combination
• Declined Credit Card: When you place an order, PGATOURSUPERSTORE.com electronically requests an approval from your credit card company in an attempt to authorize your purchase. If your credit card company declines the authorization, your order will be cancelled.

A declined authorization may occur for one of the following reasons:

Verify the credit card number and expiration date used on your order was keyed correctly. (If you store a default credit card in your PGATOURSUPERSTORE.com profile, you may verify and update this information by selecting the “My Profile” link on the top navigation bar.)

Please contact your banking institution directly for more information about the decline.

Q. What type of e-mails can I expect after placing my order?

After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

• Order Confirmation. This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.
• Shipment Confirmation. This e-mail confirms that your order has shipped. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.
• Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order. Should you receive a notice like this, please contact us at customerservice@pgatss.com immediately so the problem can be addressed.

PAYMENT Q&A

Q. What are my payment options?

www.PGATOURSUPERSTORE.com supports Verified by Visa (VbV), a security technology that authenticates your Visa card and ensures that only the authorized cardholder is placing the order. If the bank that issued your Visa card supports VbV, you may be prompted to enter your password or to sign up for VbV as you check out.

• All retail prices on this website are listed in U.S. Dollars.

• Only one promotional code can be redeemed per order.

Q. Can the coupon/promotion code be used to offset tax, freight or handling fees?

No, the amount of the coupon/promotion can only be applied against the cost of the product. Tax, freight and handling fees must be paid by each customer at time of checkout.

Q. Can I get a price adjustment on an old order using a new promotion code?

No. Promotion codes are only good on new orders and may not be applied to previously placed orders.

Q. What if I have a Tax Exempt number?

I am a retailer. What can I purchase tax exempt?

• State law exempts items that are resold in the normal course of business. Items not normally resold in your business but purchased by special request may be taxed by our Web site. For these items, you may contact your state's Department of Revenue to request a refund of tax paid. Items or supplies used to run your business are taxable.
• How do I submit my exemption information?
• Please direct tax exemption requests to Online Customer Service at customerservice@pgatss.com. A knowledgeable associate will assist you with the right documentation for your state. Then fax your completed documents to Online Tax Exemptions at 1-678-987-5830.

What happens after I submit my information?

• It is reviewed by one of our tax specialists. You will be notified by email once your tax exempt request has been approved. If your request is denied, we will provide the reasons and may request additional information.
• Will my online orders initially show tax?
• Yes, when you place an online order, it will initially show the tax charged, based on the shipping destination. When we have received and approved your tax exemption request, we can apply a tax credit to your order. However, each order must be credited manually for the tax amount. So to receive the credit, exempt organizations must notify PGATOURSUPERSTORE.com Customer Service at customerservice@pgatss.com.

Once tax is credited, how can I get an updated invoice?

• You may log into our site and check the status of your order through Track Your Orders. The online invoice will show the credit as an adjustment to your order.

I have tax exempt status at a PGA Tour Superstore store. Do I have to file again?

• Yes, you have to set up a new information file at PGATOURSUPERSTORE.com. The PGA TOUR SUPERSTORE information does not link with PGATOURSUPERSTORE.com information.

Are there limitations on payment methods for tax exempt purchases?

• Yes, many states require organizations, schools, churches and hospitals to use organizational funds. This means the credit card must be issued to the organization.

^ Top

SAFETY, SECURITY & PRIVACY Q&A

Q. Is my information secure on this website?

Absolutely. You have our Secure Shopping Guarantee.We use established secure shopping for every transaction by using Secure Socket Layer (SSL) to maintain the security of your information. SSL is the industry standard encryption protocol.

PGATOURSUPERSTORE.com supports MasterCard SecureCode and Verified by Visa.

If you find any unauthorized charges on your credit card statement, you must notify your credit card provider, following the rules they have provided.

Q. What is your privacy policy?

The PGA TOUR Superstore respects your privacy.The only personal information we collect is the personal information you choose to give us.The purpose of this Privacy Statement is to inform you about the information we gather on our website and how we use that information.We do not sell, rent or loan any e-mail addresses, mailing addresses, phone numbers, credit card information or order data to any third party.We may transmit your personal information to service providers who might assist us in processing orders, shipping products you order or processing your payment information.We respect your right to privacy and are happy to remove your name from our list at your request by your making a request by e-mail to pgatoursuperstore@pgatss.com. This statement does not apply to the privacy practices for partnered sites, and we encourage you to read the privacy policy statements of any external sites you visit from links within the PGA TOUR Superstores website.We may change this Privacy Statement at any time and for any reason. We encourage you to look to this Privacy Statement each time you visit the Website. By using this Website, you agree to the terms of this Privacy Statement.

^ Top

PRODUCT AVAILABILITY AND PRICING Q&A

Q. Are the items available on the website also available in your stores?

This website is operated by Golf & Tennis Pro Shop, Inc. (PGA Tour Superstores.) From time-to-time, there may be products offered on this website that are not available in the stores. When this occurs,those products will be clearly labeled as “Online Only” products.

Q. Are the prices on this website the same as in your stores?

The price displayed on www.PGATOURSUPERSTORE.com may differ from the PGA TOUR Superstore price for the same item sold in our stores.

Q. Are there limits on the quantities I can order?

In rare instances, our suppliers limit the availability of certain items through an allocation process. In these instances, www.PGATOURSUPERSTORE.com reserves the right to limit quantities available for purchase by a single customer, by the order, or by the billing/shipping address.

Q. Do you offer volume discounts on large orders?

We do not offer additional discounts on large orders of a single item or on large orders of many individual items. We reserve the right to limit quantities.

^ Top

SALES TAX Q&A

Q. How is sales tax amount determined?

State laws require that we charge applicable sales tax on orders shipped to addresses in the following states: Arizona (7.8%), Georgia (7%), South Carolina (7%), and Texas (8.25%).

We do not charge sales tax on the purchase of Gimme Cards; however, items paid for with Gimme Cards will be taxed if shipped to addresses in the states mentioned above.

For orders shipped from a location outside Georgia to a location within Georgia, the tax rate that applies (7%) is that of Duluth, GA - the place of sale or order acceptance location.

The amount of sales tax charged is based on current state and local tax rates. Shipping charges may also be subject to sales tax in applicable states. Sales tax will be refunded for returned items.

^ Top

CONTACT CUSTOMER SERVICE

Or, use the form below to send us a message